When you get money back, how long it takes, and what happens if she cancels.
Full refund to the same card or mobile wallet you paid with. Bank timelines are usually 5–9 working days.
50% refund. Her calendar was already blocked for you.
No refund. She may already be travelling or have turned down other work.
You always get 100% back to the same payment method, plus 100 EGP credit and help finding a replacement.
One free reschedule if you tell us at least 12 hours before the visit. Changes we cause are never charged to you.
Payment stays held until the visit is completed. You can open a dispute within 48 hours after checkout; Oons reviews evidence before releasing or refunding.
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